COVID-19 Update

March 17, 2020

We are reducing our direct person-to-person contact wherever possible. Many of our staff will be working remotely.

We are asking everyone to contact us by phone. Our phone services will continue to be available Monday to Friday, 9 a.m. – 12 noon and 1 p.m. to 5 p.m.

Our doors will be locked. A notice is posted on the door with our phone number and there are slips of paper in an envelope with our telephone number written on it. Clients are asked to contact us by phone.

If a client does not have access to a telephone and is having an emergency, please ring our doorbell to speak with a staff member. We will administer screening questions to determine the level of risk and to adhere to new office procedures designed to reduce the risk of transmission of the virus.

These measures serve several purposes:

• Helping to “flatten the curve” for the spread of the virus through Canadian society, which in turn can help to lessen the odds of infection for everyone and hopefully reduce the number of deaths.
• Protecting our clients from transmission of the virus from staff to clients. Many of our clients are vulnerable with respect to health risks.
• Protecting our staff from transmission of the virus from clients to staff.

Thank you for your understanding and cooperation.